1. Introduction
Spring VPN ("Spring VPN," "we," "us," or "our") provides the Spring VPN mobile application for Android (the "App"). This Privacy Policy describes how we collect, use, disclose, retain, and protect information in connection with the App.
This Privacy Policy is intended to be read together with the disclosures provided on Google Play, including the App's Data safety section.
By using the App, you acknowledge that you have read this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.
2. Information We Collect
Depending on how you use the App and which services are enabled, we may collect or process the following categories of information:
| Category | Examples | How It Is Used |
|---|---|---|
| Device information | Device model, manufacturer, Android version, system language, app version, device identifiers, advertising identifiers, network type, and similar technical information. | Used to operate the App, maintain compatibility, improve reliability, support security, and, where applicable, support analytics or advertising. |
| App usage information | App events, screens viewed, feature interactions, session duration, settings selections, connection events, and performance information. | Used to understand App performance, improve user experience, troubleshoot issues, and measure feature performance. |
| Crash logs and diagnostic information | Crash reports, error logs, diagnostic events, timestamps, stack traces, performance traces, and related technical data. | Used to detect, analyze, and fix crashes, errors, and technical problems. |
| Network and connection information | IP address, connection time, connection status, selected region or server, data transfer volume, and related network diagnostics. | Used to provide the App, monitor service reliability, prevent abuse, and troubleshoot connection issues. |
| Information users provide | Email address, support request content, feedback, attachments, or other information users choose to send to us. | Used to respond to requests, provide support, and manage communications with users. |
| Other Google Play data categories | Location, personal identifiers, financial information, contacts, photos or videos, files, calendar data, browsing history, or other sensitive categories. | Collected only if needed for an App feature, third-party service, legal obligation, or user support request, and only as described in the applicable Google Play disclosure. |
3. How We Use Information
Depending on the information actually collected by the App, we may use information for the following purposes:
- to provide, operate, maintain, and improve the App;
- to monitor App performance and reliability;
- to identify, diagnose, and fix crashes, errors, and technical issues;
- to understand how users interact with the App, if analytics are enabled;
- to display, measure, and improve advertising, if advertising is enabled;
- to respond to support requests, feedback, and other communications;
- to detect, prevent, and address fraud, abuse, security incidents, or misuse; and
- to comply with applicable laws, legal processes, and enforceable government requests.
4. Information Sharing
We do not sell users' personal information. We may share information only in the limited situations described below and only for purposes related to operating, improving, supporting, securing, or complying with legal obligations for the App.
- Service providers: to vendors that help operate the App, provide analytics, process diagnostics, display ads, deliver infrastructure, or support users;
- Legal obligations: when disclosure is required by law, legal process, regulation, or a valid government request;
- Safety and security: when reasonably necessary to protect users, the App, our rights, or the rights of others; and
- Business transfers: as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
5. Third-Party Services
The App may use third-party SDKs or services to support analytics, diagnostics, advertising, infrastructure, security, and other app functionality. These providers may collect or process information under their own privacy policies.
| Service or SDK | Purpose | Provider Policy |
|---|---|---|
| Google Firebase | App infrastructure, remote configuration, messaging, analytics, diagnostics, or related app services. | Firebase Privacy and Security |
| Google Analytics for Firebase | Analytics, event measurement, audience measurement, and app usage reporting. | Firebase Privacy and Security |
| Firebase Crashlytics | Crash reporting, stability monitoring, error analysis, and diagnostics. | Firebase Privacy and Security |
| Google AdMob | Ad serving, ad measurement, fraud prevention, and personalized or non-personalized advertising depending on configuration. | Google Privacy Policy |
| Other third-party SDKs | Payments, subscription management, attribution, analytics, customer support, security, or other app functionality. | Handled according to the applicable provider's privacy policy and the App's Google Play Data safety disclosure. |
6. Advertising and Analytics
The App may use advertising or analytics services only if those services are included in the released App. These services may collect or receive device information, app usage information, identifiers, ad interaction data, diagnostic information, or other information as configured by us and as permitted by applicable law.
Advertising and analytics settings may depend on device settings, App configuration, user consent choices where required, and Google Play services settings. Users may be able to limit ad personalization through their Android or Google account settings.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention and Deletion
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the App, maintain security, resolve technical issues, respond to support requests, comply with legal obligations, and enforce our rights.
Diagnostic and usage information is generally retained only for the period needed for analytics, troubleshooting, security, and service improvement. Support communications may be retained for as long as needed to handle the request and maintain business records.
Users may request deletion of their personal information by contacting us at privacy@springapp.live. We may need to verify the request and may retain limited information where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, or enforce agreements.
9. Children's Privacy
The App is not intended for children under the age required by applicable law to consent to data processing, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information through the App, please contact us at privacy@springapp.live, and we will take appropriate steps to review and delete the information where required.
10. User Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to withdraw consent where processing is based on consent.
To exercise available rights, contact us at privacy@springapp.live. We will respond to requests as required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above and make the revised policy available through appropriate channels.
If required by law or if changes are material, we may provide additional notice through the App, on our website, or by other appropriate means.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or Spring VPN's privacy practices, please contact us:
Email: privacy@springapp.live
Website: https://springapp.live